RETURNS & REFUNDS
Joseph’s Woodwork Co. continuously strives to ensure that our clients are satisfied with our products. We do this by accurately representing our products on this website, carefully building and packaging them, and by following up with clients to be sure they’re happy with their purchase.
The following details outline the refund and return policy for Joseph’s Woodwork Co;
Customers may request a full refund for an item that arrives broken due to shipping damage, and also for items that are unusable due to faulty workmanship. Customers may also request a refund if the purchased item does not arrive within the two-week period following the ship date indicated on its tracking number.
A customer must submit their refund request within a 30-day period from when the item was delivered. That request must be submitted via email to returns@josephswoodwork.com. This email must include the customer’s order number and any relevant information and photos supporting a claim of damage or faulty workmanship.
To summarize, the following issues will justify a full refund of a customer’s order:
- Products damaged during shipping
- Products malfunctioning due to faulty workmanship
- Product arrived late or has not yet arrived
On a case by case basis, Joseph’s Woodwork Co. and the customer will jointly determine whether the item will be returned, replaced or kept by the customer.
As the majority of the products on this site are built to order, however, refunds will not be issued for reasons that are not listed above. This includes cases where the customer has changed their mind, no longer wants the product or ordered the product by mistake.
Here again are invalid refund requests:
- Customer no longer wants the item or changed their mind
- Customer ordered the item by mistake
- Customer found another product cheaper somewhere else
- Product didn’t arrive due to customer providing incorrect shipping details on their order
We issue refunds as soon as your refund request is approved – that means that the money leaves our account immediately. The refund is transacted via Stripe, the same portal through which the original purchase was transacted. There may be a 1 to 3 day period before the funds appear back in your account.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us.
Can I cancel my order after it has been placed?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you may be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Joseph’s Woodwork Co. and its operators make every effort to ensure that all transactions are fair and pleasing to our customers. Even in unfortunate scenarios where a customer’s expectations are not met for one reason or another, we will continually maintain communication and work to resolve the situation amicably so that all parties are pleased.